Reply to Ticket

curl -X POST https://api.bio.re/api/v1/tickets/a1b2c3d4-e5f6-7890-abcd-ef1234567890/reply \
  -H "Authorization: Bearer $ACCESS_TOKEN" \
  -H 'Content-Type: application/json' \
  -d '{ "content": "Yes, the IBAN is the same as the one on file. Please retry." }'

async function replyToTicket(
  accessToken: string,
  ticketId: string,
  content: string,
): Promise<void> {
  const res = await fetch(
    `https://api.bio.re/api/v1/tickets/${ticketId}/reply`,
    {
      method: 'POST',
      headers: {
        Authorization: `Bearer ${accessToken}`,
        'Content-Type': 'application/json',
      },
      body: JSON.stringify({ content }),
    },
  );
  const json = await res.json();
  if (!res.ok || !json.success) {
    throw Object.assign(new Error(json?.error?.message ?? 'Reply failed'), {
      code: json?.error?.code,
    });
  }
}

import { useMutation, useQueryClient } from '@tanstack/react-query';

export function useReplyToTicket(ticketId: string) {
  const qc = useQueryClient();
  return useMutation({
    mutationFn: async (content: string) => {
      const res = await fetch(`/api/v1/tickets/${ticketId}/reply`, {
        method: 'POST',
        headers: { 'Content-Type': 'application/json' },
        body: JSON.stringify({ content }),
      });
      const json = await res.json();
      if (!res.ok || !json.success) {
        throw Object.assign(new Error(json?.error?.message ?? 'Reply failed'), {
          code: json?.error?.code,
        });
      }
    },
    onSuccess: () => {
      // Pull the new message + status from the server.
      qc.invalidateQueries({ queryKey: ['support', 'ticket', ticketId] });
      // Status may have flipped (WAITING_USER → IN_PROGRESS), so refresh the list too.
      qc.invalidateQueries({ queryKey: ['support', 'tickets'] });
    },
  });
}