Create Support Ticket

curl -X POST https://api.bio.re/api/v1/tickets \
  -H "Authorization: Bearer $ACCESS_TOKEN" \
  -H 'Content-Type: application/json' \
  -d '{
    "subject": "Payout delayed by 3 days",
    "content": "I requested a payout on 2026-04-20 but I have not received the funds yet.",
    "categoryId": "11111111-2222-3333-4444-555555555555"
  }'

type CreateTicketBody = {
  subject: string;     // 3-200 chars
  content: string;     // 10-5000 chars
  categoryId?: string;
  priority?: 'LOW' | 'MEDIUM' | 'HIGH' | 'URGENT';
};

async function createTicket(
  accessToken: string,
  body: CreateTicketBody,
): Promise<{ ticketId: string }> {
  const res = await fetch('https://api.bio.re/api/v1/tickets', {
    method: 'POST',
    headers: {
      Authorization: `Bearer ${accessToken}`,
      'Content-Type': 'application/json',
    },
    body: JSON.stringify(body),
  });
  const json = await res.json();
  if (!res.ok || !json.success) {
    throw Object.assign(new Error(json?.error?.message ?? 'Create failed'), {
      code: json?.error?.code,
      retryAfter: json?.retryAfter,  // present on 429
    });
  }
  return json.data;
}

import { useMutation, useQueryClient } from '@tanstack/react-query';

export function useCreateTicket() {
  const qc = useQueryClient();
  return useMutation({
    mutationFn: async (body: CreateTicketBody) => {
      const res = await fetch('/api/v1/tickets', {
        method: 'POST',
        headers: { 'Content-Type': 'application/json' },
        body: JSON.stringify(body),
      });
      const json = await res.json();
      if (!res.ok || !json.success) {
        throw Object.assign(new Error(json?.error?.message ?? 'Create failed'), {
          code: json?.error?.code,
        });
      }
      return json.data as { ticketId: string };
    },
    onSuccess: () => {
      // The new ticket is OPEN — invalidate the ticket list so it re-fetches.
      qc.invalidateQueries({ queryKey: ['support', 'tickets'] });
    },
  });
}